Online Security FAQs

Is the Internet secure for Online Banking?
What can I do to keep my information secure?
Can anyone else see my account information? Is it out in the public?
What are "Security Questions"?

Is the Internet secure for Online Banking?
The security and integrity of customers' accounts and transactions are top priorities for Associated Bank. Please refer to our security statement to learn more.

To use Online Banking, You will need Internet access and an Internet browser that supports Secure Sockets Layer with 128 bit encryption. You are responsible for selecting all systems, hardware and your Internet service provider. You are also responsible for any defect, malfunction or interruption in service or security due to hardware failure, your choice of Internet service provider and systems and computer services.

To check your current browser status, simply check the "Help" section on your browser's tool bar and look under "About" to see the browser version and encryption level.

While in your Online Banking session, an icon resembling a "yellow lock" will be visible at the bottom of your browser signifying a secure connection. If it does not appear, either you do not have an encryption enabled browser, or you have a proper browser, but you do not have the SSL enabled on your browser.

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What can I do to keep my information secure?
You provide one of Online Banking’s most important safety features through the protection of your online password. Make sure no one can see your password as you sign in. Also, it is important to sign off the Online Banking system after you've completed your session or before moving on to other Web sites.

SECURITY TIPS: These few tips can help ensure the privacy of your account information:

	Do not write your password down or leave it where someone sitting at your computer can see.
	Never reveal your password to anyone.
	An Associated Bank representative will never ask you for your password.
	An Associated Bank representative will never ask you for the answers to your security questions.
	Notify Associated Bank immediately if you notice any unusual account activity.
	Keep all documents that include your account information in a safe place (including ATM receipts and monthly account statements).
	Create strong passwords. Read more.
	Frequently change your password.

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Can anyone else see my account information? Is it out in the public?
The information is not public. Only you can access it using your personal user ID and password. Unless you share your user ID and password, no one can access your account information online.

You should treat your password the same way you treat your Check Card or ATM Card PIN (Personal Identification Number). Please memorize it; don't write it down.

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What are "Security Questions"?
Security questions, also referred to as Multifactor Authentication, are an online banking security feature that provide you with an extra layer of security to help protect you against identity theft and fraud. Security questions and answers provide information known only to you. Your unique answers to your selected questions will be used to confirm your identity when you login to Online Banking from an unknown computer or based on a combination of security criteria.

You are able to change your security questions and answers from within Online Banking. By selecting the “Self Service” tab on the top and then selecting the “Request Security Questions / Answers” link within the Personal Information box you will be able to select and answer new security questions.

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